Selling Policies

• Freight - Transportation charges, handling charges and insurance on all goods will be paid by the customer, unless otherwise specified.
• Product Changes - We reserves the right to discontinue models and/or make changes at any time in materials, parts, components, specification, etc., without notice and without incurring any obligations on models built prior to the change.
• Shortages - A written claim for shortages must be made within 15 days after receipt of the order.
• Templates - Templates are available for all standard products, special templates and wiring diagrams for custom orders are available upon request for a minimal fee.
• Defective Products - Products that are defective from defects in any material and/or workmanship will be replaced by the factory upon verification by local representative or our technical department. All returns must be issued a return authorization number prior to sending back to our facility. Returns can be done immediately or periodically depending on the urgency. They will be addressed promptly. Warranty information is available upon request for individual product.
• Returned Goods - Any defects or errors for which we are responsible for will be promptly rectified. Returned goods will not be accepted without prior approval and a return authorization number, which must appear on all documentation relating to the returned merchandise. The original invoice number and purchase order number is required on all returns. All returns must be shipped freight prepaid. Returned goods are subject to a minimum restocking charge of 15%. There will be additional charges to replace any abused or misused parts or components to restore the product to its original or saleable condition. Time limit for returning merchandise is 7 days after authorization unless otherwise stated.
• Special Order Returns - Returns of 'Special Orders' will not be authorized.
• Cancelled orders - Cancelled orders are subject to a cancellation charge. Cancellation will not be accepted of goods that are not regular stock, such as special orders.
• Damage Claims - Title passes to the customer upon delivery to the carrier. Loss and damage claims must be filed with the carrier by the customer. Disputes with the carrier do not alter our payment terms and are the responsibility of the customer.
• Credit Balance - Any resulting credit balance on customers account for returns or any reason other than our error, must be used as a credit against future purchases. No checks will be cut to pay off a credit balance, other than due to our own error.